PRIVACY POLICY

Last Updated: 01st Jan 2026

1. Introduction

Welcome to Chronobay ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.chronobay.ae or use the Chronobay mobile application (collectively, the "Platform").

By accessing or using Chronobay, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Platform.

2. Information We Collect

We collect information to provide our verified marketplace services, ensure community safety, and facilitate direct connections between buyers and sellers.

A. Personal Information You Provide

  • Account Registration: Name, email address, phone number, and username.
  • Verification Data (Strictly Confidential): To maintain our "Verified Community" status, we collect government-issued IDs (Passport, Driver's License), business trade licenses (for dealers), and "selfie" photos for identity matching. This data is used solely for verification and is not visible to other users.
  • Profile Information: Profile photos, location (City/Country), and bio/description.
  • Listing Details: Information about the watches you list (Brand, Model, Serial/Reference Numbers, Condition, Images).
  • Communications: The contents of chats and messages exchanged with other users through the App.

B. Information We Automatically Collect

  • Device Data: IP address, device type, operating system, and unique device identifiers (Device ID/Advertising ID).
  • Usage Data: Log files, pages viewed, time spent on the app, and search history (e.g., searches for "Rolex Daytona").

C. Financial Information

Important: Chronobay is a P2P marketplace. We do not process payments or collect credit card/banking information. Financial details (such as wire transfer instructions or crypto wallet addresses) are shared directly between the Buyer and Seller within the chat at their own discretion.

3. How We Use Your Information

We use the collected data for the following purposes:

  1. To Provide the Service: Creating accounts, hosting listings, and enabling the search and chat functionality.
  2. Verification & Safety (Critical): Reviewing IDs and business licenses to approve "Verified Dealer" or "Verified Collector" status and to prevent fraud, money laundering, and the sale of stolen goods.
  3. Customer Support: Responding to your inquiries and resolving technical issues.
  4. Community Management: Monitoring listing accuracy and investigating reports of misconduct or counterfeit items.
  5. Marketing & Notifications: Sending you push notifications or emails regarding account updates, new messages, or promotional content (you can opt-out of marketing at any time).

4. How We Share Your Information

We do not sell your personal data to third parties. We share information only in the following circumstances:

  • With Other Users:
    • Publicly: Your Username, Profile Photo, City/Country, and Listings are visible to all users.
    • Privately: Information you choose to share in Direct Messages (chats) is visible to the recipient.
  • Service Providers: We may share data with third-party vendors who perform services for us (e.g., cloud hosting providers like AWS/Google Cloud, email delivery services, or identity verification API partners).
  • Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency) regarding stolen watches or fraud.
  • Business Transfers: If Chronobay is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information.

  • Verification documents (IDs) are stored in secure, restricted environments.
  • Traffic between the App and our servers is encrypted using SSL/TLS protocols.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate data.
  • Deletion (Right to be Forgotten): Request that we delete your account and personal data, subject to legal retention requirements (e.g., keeping records of banned users to prevent re-entry).
  • Opt-Out: Unsubscribe from marketing emails via the "Unsubscribe" link.

To exercise these rights, please contact us at support@chronobay.ae.

7. Chat Privacy & Moderation

Chronobay offers a Direct Messaging service. Please be aware:

  • Chats are not end-to-end encrypted in a way that prevents Chronobay Admins from accessing them.
  • We reserve the right to review chat logs only if a transaction is flagged for fraud, abuse, or a violation of our Community Standards. This is to ensure the safety of our P2P network.

8. Children's Privacy

Chronobay is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Chronobay Team

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